User Access

Can we keep the new product on our own server, as we do now?
The new product is centrally hosted on the internet, so as to minimize the demand on your local IT resources. To ensure that only your organization can view the content, access will be authenticated using your organization’s internet (IP) address. For launch we will arrange this for you once you have shared the necessary information. For additional security and convenience, we recommend that you create a link from your organization’s intranet.

Will we need a login?
For general access you will not require a login, provided that you are on your organization's network. To make changes to your formulary as an Editor, Publisher or Admin user there will be username + password authentication.

Will it be compatible with all browsers, tablets and mobile devices?
For full functionality, you will need a browser that also supports JavaScript. The product supports the latest versions of Chrome, Internet Explorer, Firefox and Safari, and legacy versions of Internet Explorer from IE8 onwards. Other browsers are not supported, although functionality may work. FormularyComplete has been designed to be device-responsive, meaning you can access content using a tablet or mobile phone. To make changes to your formulary, however, you will need to use a desktop browser.

Can other people see our data?
No, each customer will have a separate index within the database, allowing you to manage and change your own data and restricting access to it.  Users will access the database through IP authentication, ensuring that only those authorized to view your data can do so.

Will we get any support for the new product?
We will provide you with clear, detailed instructions on the new product and the data migration process. Our support team will be here to help you with any problems during the migration period. If there is anything extra that you would find useful, please let us know.